Mr. Quinby is co-founder & CEO of Arival and a Phocuswright analyst of more than 10 years. Douglas has been designing and leading Phocuswright research for many years, including seminal studies on vacation rentals and private accommodation, tours and activities, social media and traveler reviews, travel agencies, global distribution systems and more. He has deep experience in consumer and industry research with both quantitative and qualitative methodologies, including consumer insights, surveys and industry data analytics. Douglas has also led event programming for The Phocuswright Conferences and is a recognized expert on online travel and travel distribution. He is frequently cited in leading media outlets including Bloomberg, CNN, The New York Times, USA Today, The Wall Street Journal and The Washington Post. He is a sought-after speaker and moderator, and has presented Phocuswright research at numerous travel industry events around the world.
Prior to joining Phocuswright, Douglas led his own firm providing strategic research, communications and marketing services to travel technology companies. He has also served as director, marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. Douglas is a graduate of Oberlin College and Conservatory of Music.
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Areas of Research
Douglas has broad knowledge of travel industry performance and distribution trends. He excels in the areas of travel distribution and marketing. His recent research includes in-depth studies of global distribution systems and the vacation rental industry.
China Unbounded: The Rapid Rise of China’s Outbound Millions (Chinese)
Category: Consumer Trends Published: July 2016 Analysts: Maggie Rauch, Ershan Wang, Mark Blutstein, Bing Liu, Douglas Quinby US $895This publication is the Chinese language version of Phocuswright's China Unbounded: The Rapid Rise of China's Outbound Millions....
Hostels Reimagined
Category: Consumer Trends Published: June 2016 Analysts: Douglas QuinbyDownload the presentation deck and audio recording of the June 30, 2016 webinar - in partnership with Hostelworld Group and Hostelling International - to explore the five trends that are driving...
The Rise of Messaging for Travel and Hospitality
Category: Social & Search Published: June 2016 Analysts: Douglas QuinbyDownload the presentation deck and audio recording of the June 23, 2016 webinar - sponsored by OpenMarket Inc. - to understand how to leverage messaging to connect with travelers and heighten their...
The Global Hostel Marketplace 2014-2018
Category: Consumer Trends Published: May 2016 Analysts: Douglas Quinby, Bing Liu, Cathy Walsh, Felica Eisenbeis, Deepak Jain US $799While hostels have long been associated with dorm-style accommodations catering to budget travelers, today’s hostels include a more diverse range of possibilities. Increasingly, hostels feature private...
Chat, Shop, Buy: Messaging as the New Traveler Medium
Category: Social & Search Published: April 2016 Analysts: Douglas Quinby US $695The growth of mobile messaging has been remarkable. Along with traditional SMS or text messaging, mobile chat apps have become the default means of communication for billions around the world. And...