Mr. Quinby is co-founder & CEO of Arival and a Phocuswright analyst of more than 10 years. Douglas has been designing and leading Phocuswright research for many years, including seminal studies on vacation rentals and private accommodation, tours and activities, social media and traveler reviews, travel agencies, global distribution systems and more. He has deep experience in consumer and industry research with both quantitative and qualitative methodologies, including consumer insights, surveys and industry data analytics. Douglas has also led event programming for The Phocuswright Conferences and is a recognized expert on online travel and travel distribution. He is frequently cited in leading media outlets including Bloomberg, CNN, The New York Times, USA Today, The Wall Street Journal and The Washington Post. He is a sought-after speaker and moderator, and has presented Phocuswright research at numerous travel industry events around the world.
Prior to joining Phocuswright, Douglas led his own firm providing strategic research, communications and marketing services to travel technology companies. He has also served as director, marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. Douglas is a graduate of Oberlin College and Conservatory of Music.
Click here to download Douglas' high resolution photo from the Phocuswright media gallery.
Areas of Research
Douglas has broad knowledge of travel industry performance and distribution trends. He excels in the areas of travel distribution and marketing. His recent research includes in-depth studies of global distribution systems and the vacation rental industry.
U.S. Accommodation: Clickstream & Conversion 2014-2016 (Series)
Category: Consumer Trends Published: March 2017 Analysts: Douglas Quinby, Cathy Walsh, Deepak Jain US $1,095The U.S. online accommodations marketplace is a crowded category, with a wide range of travel suppliers and intermediaries competing for traffic and transactions – both on desktop and mobile. This...
Referral Trends in Online Accommodation: Google’s in Charge
Category: Consumer Trends Published: March 2017 Analysts: Douglas Quinby, Cathy Walsh, Deepak Jain US $295For travel players competing for accommodations shoppers, the battle for website visitors often begins on a third-party website. Search, metasearch, referrals and advertising all play a role in driving...
The Battle for Lifetime Value: Customer Loyalty in Online Accommodation
Category: Consumer Trends Published: March 2017 Analysts: Douglas Quinby, Cathy Walsh, Deepak Jain US $295Given the rising costs of customer acquisition, repeat visitors are more valuable than ever. While today’s travelers are notoriously fickle, repeat visitation data suggests that loyalty perks and a...
Online Accommodation Brand Analysis: Traffic & Conversion
Category: Consumer Trends Published: March 2017 Analysts: Douglas Quinby, Cathy Walsh, Deepak Jain US $295While the travel industry pays close attention to channel differences and competitive dynamics, travelers care primarily about finding a great place to stay, regardless of the type(s) of travel website...
Parsing Shop and Book: How Suppliers and OTAs Compete on the Web
Category: Consumer Trends Published: March 2017 Analysts: Brandie Wright, Douglas QuinbyView and/or download the presentation deck and audio recording of the March 1, 2017 webinar - in partnership with ADARA - to explore key online traffic trends and traveler behavior in the U.S. to...